Shipment and Returns
Trace Shipment
PostNL Netherlands
Shipments to the Netherlands are delivered by our delivery partner PostNL. The delivery courier will ask for a form of identification, as the person who receives the order must be 18 years or older.
Shipping costs will be calculated at the checkout page depending on the weight of the order.
PostNL International
If you are ordering from outside Holland, we ship your order with PostNL. The shipment fee will automatically be calculated based on the weight and size of your order. Please check internationalparceltracking.com for delivery duration and tracking.
International shipments are standard insured up to €200,- outsite Europe and €500,- within Europe.
Taxes outsite Europe
Orders from outside Europe will be sent by the system of DDU (Delivery Duty Unpaid). This means that the local customs can charge the receiver with import duty's and other taxes. Please keep in mind that Slijterij Vonk is not responsible for paying this.
Pickup
Choose pickup if you want to pickup your order the same day in our store! You don't have to pay a shipment fee, and most of the time you order will be ready within an hour!
Returns
You can return your order within 14 days, without a reason.
Instructions
- Notice us of your return, by opening a ticket via your account
- As soon as we processed your reqest, you will receive an RET number
- Make sure the RET number is included in your shipment
- Ship the articles to our address
- As soon as your order is accepted, you will receive your order amount minus the shipping costs back
What products can you return?
What can you return:
- Unopened bottles without damage
What can't you return:
- Opened bottles
- Damaged bottles
- Products with a broken seal
- Broken bottles (for your own safety, please check below)
Broken bottle?
Is a bottle you ordered broken? Don't send it back! Please contact us, so we can send you a new one! Conditions may apply, based on the situation.
Click here for more info about our Returns Policy
